Refund & Returns Policy
Last updated: 18 September 2026
We want every bottle to reach you the way it left us. If something goes wrong, this is how we put it right.
Damaged, leaking or wrong items
If your order arrives damaged, leaking, incomplete or with the wrong product, contact us within 48 hours of delivery with:
- your order number,
- photos of the product, and
- photos of the outer box and shipping label.
Once we've seen the photos we'll send a replacement or give you a full refund, including any delivery charge you paid for that item. You choose which.
If a parcel looks visibly damaged or is leaking when it's handed to you, you're welcome to refuse it. Please let us know if you do.
Returns of food products
For food safety and hygiene, we can't accept returns of food products once they've been delivered, and we can't accept returns of opened products. This doesn't affect your rights if a product is damaged, defective or not as described.
If you have a concern about the quality of a product, please contact us anyway. We want to hear about it, and we'll look into every report.
Cancellations
You can cancel an order at any time before it is dispatched by contacting us with your order number. We'll refund you in full. Once an order has been dispatched it can't be cancelled.
We may cancel an order if a product is unavailable or was listed at an incorrect price. If we do, we'll tell you and refund you in full.
How refunds are paid
Approved refunds go back to your original payment method. We start the refund within 2 working days of approving it, and banks and card issuers usually take a further 5 to 7 working days to show it. If you paid cash on delivery, we'll refund you by bank transfer or UPI to an account you give us.
Contact us
Email hello@banarasfoods.com or call +91 83559 16620.