Privacy Policy
Last updated: 18 September 2026
This policy explains what personal information Banaras Foods collects when you use this website or buy from us, why we collect it, and the choices you have. Banaras Foods is a brand marketed by Anupya Milk and Agri Firm Limited, Mumbai. We handle personal data in line with India's Digital Personal Data Protection Act, 2023 and other applicable law.
What we collect
- Contact and delivery details: your name, email address, phone number and billing and shipping addresses.
- Order information: what you bought, when, how much you paid, and your order and delivery history.
- Payment confirmation: whether a payment succeeded. Card and bank details are handled by our payment providers; we don't see or store your full card number.
- Account details: if you create an account, your login and saved preferences.
- Messages: anything you send us through our contact form, by email or by phone.
- Device and usage information: your IP address, browser and device type, and how you use the site, collected through cookies and similar technologies.
Why we use it
- To process, pack, deliver and support your orders, including refunds and replacements.
- To reply to your questions and complaints.
- To send you emails about new products and launches, only if you've signed up. Every email has an unsubscribe link.
- To keep the site secure and prevent fraud.
- To understand how the site is used and improve it.
- To meet our legal, tax and accounting obligations.
Who we share it with
We share only what's needed, with:
- Shopify, which hosts this store and processes data on our behalf;
- payment providers, to take payment;
- courier and logistics partners, to deliver your order;
- service providers who help us run email, analytics and customer support;
- authorities, where the law requires it.
We do not sell your personal information. Some of our providers, including Shopify, may process data outside India, with appropriate safeguards.
Cookies
We use cookies to keep your cart and login working, to remember your preferences and to understand how the site is used. You can control cookies in your browser settings. If you block them, parts of the site, such as the cart, may not work.
How long we keep it
We keep order records for as long as tax and accounting law requires. We keep other information only as long as we need it for the purposes above, or until you ask us to delete it where the law allows.
Your rights
You can ask us to:
- tell you what personal data we hold about you and how we use it;
- correct or complete it;
- delete it, where we're not required to keep it;
- withdraw consent you've given, such as for marketing emails.
To make a request, email hello@banarasfoods.com. We may need to verify your identity first.
Children
This site is intended for adults. We don't knowingly collect personal data from anyone under 18.
Security
We use reasonable technical and organisational measures to protect your information. No system is perfectly secure, so please keep your account password private.
Grievance Officer
If you have a concern about how we handle your personal data, contact our Grievance Officer at hello@banarasfoods.com or on +91 83559 16620. If you're not satisfied with our response, you may approach the Data Protection Board of India.
Changes to this policy
We may update this policy from time to time. The date at the top shows when it last changed.
Contact us
Banaras Foods (Anupya Milk and Agri Firm Limited), Bldg 10A, Shop No. 9, Veena Nagar Phase-2, Mulund West, Mumbai, Maharashtra 400080. Email hello@banarasfoods.com · Phone +91 83559 16620.